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Key Role Information

Reference No:
SL288
Job Type:
Permanent
Date Added:
29/09/2019
Closing Date:
27/10/2019
Start Date:
ASAP
Salary:
£35,000 Negotiable
Location:
Bath

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Overview

Head of Client Services / Agency / Experiential Marketing / Bath / ££Comp

FWD has once again teamed up with the leading experiential and brand/product sampling agency in the South West in order to recruit a dynamic and forward-thinking Head of Client Services and Delivery. This is a truly autonomous role and will require an excellent all-rounder who places utmost value on project delivery and client satisfaction.

Role Responsibilities:

  • Work along- side the Head of New Business, The Head of Projects and Agency Directors to deliver growth, sustainability and improved legacy of the Client Services team
  • Work within the senior management team to deliver the agency targets
  • Being responsible for delivering strong margins across all elements of the campaigns
  • Acting as brand ambassador and living core values: Proactive, Brave and Effective.
  • Ensure the team are executing exceptional client satisfaction ensuring smooth process and repeat business
  • Establish market leading relationships with stakeholders
  • Managing the Client Services team workloads and resources
  • Providing best in class Client Service
  • Delivering advertiser & retailer campaigns
  • Continuing relationships with large FMCG, Retail & Cosmetic companies
  • Be the first port of call for the delivery team

About You:

  • Strong sales & new business background or understanding of sales businesses
  • Desire to treat the Agency as your own business
  • Experience of running a team and managing a team's time and workloads
  • A leader and contributor
  • Understanding of P&L accounts
  • Understanding of budget setting both for clients and internal overheads
  • Ability to make tough non- personal decisions
  • An analytical mindset
  • Knowledge of the FMCG market place
  • Knowledge of the cosmetic market place
  • Knowledge of the fashion retail market
  • Experience in multi project management
Apply now

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